Frequently Asked Questions

La Marca bags are stocked in New Zealand so ship the same day if an order is received before noon Monday to Friday.
Within New Zealand, most orders are shipped with targeted overnight shipping.
Orders to Australia are sent on a 2-6 day courier service.
For more information on shipping and delivery please see the Shipping and Delivery section in Terms and Conditions.

Within New Zealand, shipping is free. Shipping to Australia is $15 per order.

Yes, if you change your mind a bag can be returned within 14 days of purchase. It must be in brand new, unmarked, unused and saleable condition. In the first instance please read the returns information in our Terms and Conditions.

La Marca leather bags are hand-chiselled using a traditional technique. The hand tooling patterns are usually based on flowers. Because this process is done by hand (not by machine, stamped or laser cut) there may be small variations in the designs. The same goes for colour when bags have been hand-dyed and stitching where hand-stitched. Images on the website are from actual bags in stock so please peruse the site to view the detail and craftsmanship. See About Us for more info.

Store your handbag in the soft cloth bag provided, not in plastic. The soft cloth will keep your bag free from dust while allowing air to circulate.
La Marca bags are designed to be used – leather is a robust material that can be wiped with a soft damp cloth is required. Otherwise just take normal care of this item.

Yes! La Marca bags will go on for years – possibly handed on to the next generation. Some of the bags will soften over time (years) for that soft, pliable vintage look. Boho bags in particular will do this. From personal experience it may take a year or so for softening to begin to start due to the high quality, thick leather. And this is with everyday use! Some styles will not soften due to their internal structure and are deliberately designed to remain stiff, for example, the Florita clutch.